Refund policy

These notes describe how we usually review problems. They are not a promise that every request will be approved.

Damaged, missing, or wrong items

If something arrives damaged, is missing, or is not the item described on its product page, contact us with your order number and clear photos. We review the case. We may replace the item or refund its price. We decide after we see the details.

Change of mind

We do not automatically accept a return because you changed your mind.

Returns

If we ask you to send an item back, you pay the return shipping unless we sent the wrong item or a damaged one.

Refunds

An approved refund goes to the original payment method. Your bank or card issuer may take extra time to show it. We do not promise a number of days.

Placeholder listings

A listing marked Sample is a layout placeholder, not a finished product. We may cancel that order. If we cancel it, we refund what you paid for it.